Privacy Policy


Swarnalaxmi Privacy Policy

This policy was last updated December 21st, 2024.

How We Use Your Information
We use the information you provide to us to process bookings, confirm reservations, and ensure that you receive timely updates regarding your travel plans. This information also helps us offer personalized travel recommendations, improve our customer support, and communicate any changes to your itinerary. For tour bus services, your data is used to coordinate pickup times, travel logistics, and ensure a smooth experience for you. Additionally, we may use your information for marketing purposes, such as sending promotional offers, special deals, or news about new services.

Cancellation and Refund Policy
Bookings can be cancelled up to 5 days prior to the trip start date. A one-time processing fee of INR 500 will be deducted from the total amount. Cancellations made within 5 days of the trip are non-refundable. If a refund is approved, it will be credited to your account within 3-5 working days after processing.

Sharing Your Information
We respect your privacy and do not share your personal information without your consent, except in the following situations: We may share your data with trusted third-party service providers who assist us in fulfilling your travel bookings, including hotels, airlines, tour guides, and bus operators. For payment processing, we may share your payment information with trusted payment gateways. Additionally, we may disclose your personal data if required by law or to protect our legal rights. We do not sell or rent your personal data to any third parties for marketing purposes.

Cookies and Tracking Technologies
To enhance your browsing experience, we use cookies and similar technologies. These help us remember your preferences, analyze website traffic, and improve our services. Cookies are small files that are stored on your device. You can manage or disable cookies through your browser settings, but please note that this may affect the functionality of some features on our website.

Data Security
We take the security of your personal data seriously and implement reasonable physical, technical, and administrative measures to protect it from unauthorized access, disclosure, or misuse. These measures include encryption, secure servers, and restricted access to personal information. However, while we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information. If you are a parent or guardian and believe that we have collected data from your child, please contact us.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.